KYC

KYC Policy

Last updated: 30 April 2026

1. Overview

This Policy sets out the Know Your Customer (KYC) requirements applicable to all individuals and entities who participate in our Sub-Reseller Programme ("Sub-Resellers"). Our platform facilitates the sale of in-app currency ("Credits") to end users worldwide. To protect the integrity of our platform and comply with applicable regulations, all Sub-Resellers are required to complete KYC verification before they may begin working with us, without exception.

2. Who must complete KYC

KYC verification is mandatory for every Sub-Reseller without exception. No Sub-Reseller account will be activated, and no promotional or sales activity may commence, until verification has been successfully completed and approved by our compliance team.

3. Required documents

All Sub-Resellers must submit the following:

Required — Identity

Passport or national identity card

A valid, unexpired government-issued photo ID. Both sides must be submitted where applicable. The document must clearly show your full legal name, date of birth, and photo.

Declared — Address

Residential address

You are required to provide your current residential address during registration. Our admin team may contact you to request supporting address proof documentation if deemed necessary during the review process.

4. Submission requirements

All submitted documents must meet the following standards:

· Submitted in colour — black-and-white scans or photocopies will not be accepted
· Clear, fully visible, and free from blurring, glare, or cropping
· Accepted formats: JPEG, PNG, or PDF — maximum 10 MB per file
· All personal information must be legible; no redactions are permitted
· Documents must be submitted through the secure Sub-Reseller portal — email submissions will not be processed

5. Verification process

Once documents are submitted, our compliance team will review them within 3–5 business days. You will be notified by email of the outcome:

Approved

Your Sub-Reseller account is fully activated and you may begin working with us immediately.

Additional information required

Our admin team will contact you to request further documents or clarification. You have 14 calendar days to respond before the application is closed.

Rejected

We are unable to approve your application at this time. Where permitted by law, a reason will be provided. You may reapply after 30 days.

6. Ongoing monitoring and re-verification

Approved Sub-Resellers may be subject to periodic re-verification, or when triggered by a material change such as a change of legal name or address. Failure to complete re-verification within the stipulated timeframe will result in the temporary suspension of the Sub-Reseller account until verification is complete.

7. Data protection and confidentiality

All personal data submitted for KYC purposes is processed in accordance with our Privacy Policy and applicable data protection legislation. Documents are stored with industry-standard encryption and accessed only by authorised personnel. We will not share your information with third parties except as required by law or for identity verification through accredited providers.

8. Prohibited persons

We do not permit participation in the Sub-Reseller Programme by individuals or entities who are:

· Listed on any applicable sanctions list (including OFAC, EU, or UN sanctions)
· Residents of countries subject to comprehensive trade or financial sanctions
· Politically exposed persons (PEPs) who have not disclosed their status
· Under the age of 18 (or the age of majority in their jurisdiction)

9. Consequences of non-compliance

Failure to complete KYC verification, provision of false or misleading information, or use of another person's identity documents will result in immediate suspension or permanent termination of the Sub-Reseller account, forfeiture of any pending commissions, and may be reported to relevant regulatory or law-enforcement authorities.

10. Contact

For questions regarding the KYC process, please contact our team at [email protected]. Do not send identity documents by email — all submissions must be made through the secure Sub-Reseller portal.